Connection Issues Troubleshooting Guide

This guide might help you if you are having trouble connecting to rooms.

The game is peer to peer which means you connect directly to the owner of the room. This however, requires that both player's routers cooperate and unfortunately some routers will prevent the connection from being established.

Try with a different browser

If you normally use Chrome, try with Firefox. If you use Firefox then try with Chrome.

Reduce the number of routers to a minimum

If your home network has more than one router between the internet cable and your computer then try connecting your computer to the first router. The less routers the better.

Try to find a NAT setting in your router

Some routers allow you to configure the NAT behaviour, the name of this setting can vary between routers.

However, most routers don't have this option so don't get your hopes up.

Look for a setting that lets you pick between some of these options:

If you find it, you want to select full-cone or restricted-cone. You definitely want to avoid symmetric-nat and NAPT.

Forward all UDP in the range 49152 to 65535

For this you will need to set up your computer to use a static ip address instead of dynamically obtaining one with DHCP.

Then you'll want to add a port forwarding rule to your router so that all UDP messages in the port range 49152 to 65535 are forwarded to your computer's static ip address.

You can find detailed instructions of how to port forward in portforward.com

Enable DMZ in your router

Enabling DMZ and pointing it towards your computer can improve the symmetric nat situation. For this you will need to set up your computer to use a static ip address instead of dynamically obtaining one with DHCP.

Keep in mind that DMZ makes your computer more accessible to the internet which is generally bad for security.

Set your router to bridge mode

If you are fine with having a single computer connected to the router, then setting it as bridge will get rid of NAT and probably improve the situation.

Replace the router

If all else fails then you can try replacing the router for a different model. Sadly the NAT mode is usually not advertised so there's no good way to know if the router works properly without trying it.